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Passage Two
The danger of being sued by a client for problems created by an intermediary has forced travel agents and such suppliers as airlines to seek protection through insurance and the use of disclaimers. A disclaimer is a statement that is written into a contract explaining that the travel agent or supplier will not be liable for acts or errors of wholesalers and other third parties, such as tour guides and chauffeurs. To be fully protected, a disclaimer normally must be presented to the client both in writing and orally.
Travel agents and suppliers have found that it is important to review carefully all of the advertising and promotional materials they give to clients to make certain the wording in such material does not negate their disclaimers. It is natural for a travel agency to want to convince clients that it is professional and offers dependable service; however, such claims may create problems if they should prove untrue. For example, an agency called the Four Winds Travel Agency once stated the following in its advertising:
Four Winds also guarantees that every tour will be escorted by a qualified professional tour director. Our directors are carefully selected and trained. Your Four Winds jet tour is an escorted tour. From the moment you leave until your journey ends, you are cared for by a carefully selected Four Winds Tour Escort.
A client purchased a 47-day tour for a Four Winds tour to South America. During her visit to Brazil she was being transported in a boat on the Amazon River near Manaus. The boat was not owned by Four Winds, and the guide was not a Four Winds employee. As the boat docked at Manaus, the client slipped and fell in the Amazon. Although it was an accident, she sued Four Winds. The court agreed that the promotional literature had led her to believe Four Winds would be in charge of the tour.
26.In this passage a disclaimer _________.
A. is an oral statement
B. is often used by clients
C. can free a travel agent from liability in certain matters
D. is used by a wholesaler to sue a travel agent
27.The word “wording” in the 1st sentence of the 2nd paragraph means _________ .
A. the words chosen to express something
B. the lengthy sentences
C. the ambiguous words
D. the word order
28.In the example, the client purchased a tour to _________ .
A. the Amazon River B. Manaus
C. South America D. Four Winds
29.The client fell in the Amazon River when she was escorted by _________.
A. a qualified professional tour director
B. a guide who was not a Four Winds employee
C. a carefully selected Four Winds Tour Escort
D. a guide who accompanied her all the way to the destination
30. _________ won the lawsuit.
A. The new guide B. The guide with Four Winds
C. Four winds D. The client
Passage Three
California Pizza Kitchen was created in 1985 by two former federal prosecutors looking for “something different” to do. This restaurant chain specializes in “designer pizza”, in which the pizza crust is a “canvas” for exotic food toppings such as Thai chicken or southwestern burritos. The formula of offering stylish main courses costing less than $10 in a sit-down setting brought success. In only nine years, CPK mushroomed into a national chain of 77 restaurants with plans to expand tenfold in the years to come.
Part of its recipe for success was its intensive use of information systems. The fast-food restaurant business is extremely competitive. To remain profitable, restaurants need to tightly control food and labor costs while maintaining the quality of food and service. Since diners are put off by high prices, the only way to contain costs is through inventory and portion control. CPK keeps precise track of the amount of ingredients used in each menu item and stocks only as much of these ingredients as each restaurant needs.
Waiters and waitresses enter data about each menu item ordered into handheld point-of-sale (POS) device in all CPK restaurants. These devices transmit the ordering information via radio frequencies to a server in the back of the restaurant. Each restaurant transmits its sales data and inventory reports to PCs at the company’s home office, where the information is consolidated and analyzed. One application called Inventory Express “remembers” ordering patterns, such as the amount of tomatoes a restaurant needs each week, and compares the amount of each item used to what each restaurant actually sold. If, for example, a restaurant sold 100 Peking Duck pizzas in one week, it should have used a predetermined amount of duck meat, such as 40 pounds, based on portion measurements established by CPK management. Using more duck meat would indicate a problem with over-portioning or waste. Restaurants with out-of-line portions would be told to take corrective action.
31.California Pizza Kitchen is _________ .
A. an Italian restaurant B. a pizza stand
C. a restaurant chain D. a gourmet restaurant
32.The word “canvas” in the 2nd sentence of the 1st paragraph doesn’t mean _________ .
A. crust B. cloth
C. topping D. burrito
33.To remain profitable, CPK doesn’t _________.
A. stock more ingredients than needed by each restaurant
B. tightly control food and labor cost.
C. maintain the quality of food and service
D. offer inexpensive stylish main courses.
34.The portion measurements are established by _________.
A. each restaurant B. waiters and waitresses
C. the two federal prosecutors. D. CPK management
35.Restaurants with out-of-line potions would _________.
A. put diners off. B. increase in profit
C. attract more customers D. lead to over-portioning or waste
Ⅳ. Word Spelling (20 points, 1 point for each item) 请将完整的单词写出。作为提示，每个单词的意义、词类及首字母均已给出（每小题1分，共20 分）
1. to prevent the progress of something (v.) h_________
2. to depart from a purpose (v.) d_________
3. fit for cultivation (adj.) a_________
4. done with force and energy (adj.) v_________
5. the power to begin with a plan (n.) i_________
6. very complex and complicated (adj.) s_________
7. to ponder or evaluate (v.) w_________
8. arising from the faculty of sensing without the use of rational process (adj.) i_________
9. one who argues in support of something (n.) p_________
10. a preceding occurrence (n.) a_________
11. tending to cause something (adj.) c_________
12. a characteristic manner of preparing food (n.) c_________
13. to institute legal proceedings (v.) s_________
14. biased (adj.) d_________
15. most favorable or desirable (adj.) o_________
16. to have as an necessary consequence (v.) e_________
17. to promote the development of (v.) f_________
18. precedence, especially established by order of importance (n.) p_________
19. to make as perfect as possible (v.) o_________
20. easily affected (adj.) s_________
Ⅴ. Translation from Chinese into English (15 points, 3 points for each item) 将下列各句译成英语（每小题3 分，共15分）
1. 报告应该包含研究者的 资格 信息。
2. 私有化常常被看作达到某一目的的手段。
3. 宾客的满意是前台的主要职责。
4. 五类信息通过正式渠道向下传达。
5. 人们愿意勤奋工作，只要有理由这样做。
Ⅵ. Translation from English into Chinese (15 points, 3 points for each item) 将下列各句译成汉语。（每小题3 分，共15分）
1. The information should be clear, consistent, and timely.
2. Servers are generally assigned to a specific group of tables.
3. Marketing means designing a hotel to suit the needs and tastes of guest.
4. Travel agents are subject to many restrictions and obligations.
5. There are mainly three types of management support systems.
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